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How to turn off call forwarding

Two ways to stop your calls being forwarded: flip the toggle in your phone's settings, or dial a short cancel code. Here's both, for every phone and carrier.

Turning off call forwarding is quick once you know where it lives. There are two routes: a toggle inside your phone's settings, or a carrier cancel code you dial like a phone number. Which one works depends on your carrier and how the forwarding was set up. This guide covers both for iPhone and Android, the universal cancel codes, and how to confirm forwarding is actually off.

The fastest way: dial a cancel code

On most US and Canadian carriers, forwarding is switched off with a short star code dialed like a call:

  • *73 — turns off basic (unconditional) call forwarding on most landline and many wireless carriers
  • ##002# — cancels all forwarding types at once on GSM carriers (AT&T, T-Mobile)
  • #21# — turns off "forward all calls" specifically
  • #61#, #62#, #67# — cancel the conditional rules (no answer, unreachable, busy)

How to turn off call forwarding on iPhone

On carriers that expose the toggle (T-Mobile, AT&T, and most GSM plans):

  1. Open Settings.
  2. Tap Phone.
  3. Tap Call Forwarding.
  4. Toggle it off — the switch goes from green to grey.

If you don't see a Call Forwarding row under Phone, your carrier is a code-based one (like some Verizon plans) — dial *73 instead to cancel it.

How to turn off call forwarding on Android

On Android (Samsung, Pixel, and most phones):

  1. Open the Phone app.
  2. Tap the menu (or your profile) → Settings.
  3. Tap Calling accounts or Supplementary servicesCall forwarding.
  4. Open each type — Always forward, When busy, When unanswered, When unreachable — and tap Turn off / Disable.

If the menu isn't there, dial *73 or ##002# to cancel forwarding directly.

By carrier

The cancel step differs a little by carrier:

  • Verizon — dial *73 to turn off forwarding
  • AT&T — use the iPhone/Android toggle, or dial ##002#
  • T-Mobile — use the toggle, or dial ##002# to clear all forwarding
  • Spectrum / Comcast (Xfinity) — toggle it off in your online voice account, or dial *73

How to confirm forwarding is off

To check it actually stuck, dial *#21# (forward-all status) or *#61# (forward-when-unanswered status) — your phone shows whether that rule is still active. If everything reads "not forwarded" or "disabled," you're set. A quick real-world test: call your number from another phone and confirm it rings your device instead of jumping straight to another line.

Why calls get forwarded in the first place — and a better fix

People usually turn on forwarding to catch calls they'd otherwise miss — after hours, when they're busy, or on another line. Turning it off means those calls go unanswered again.

RingOwl solves the underlying problem instead: it's a 24/7 AI answering service that picks up every call you can't, answers questions, and books appointments into your calendar — so you don't need to bounce calls between phones or send them to voicemail.

FAQ

How do I turn off call forwarding?
Either flip the toggle in your phone's settings (iPhone: Settings → Phone → Call Forwarding; Android: Phone app → Settings → Call forwarding), or dial a cancel code like *73 (most carriers) or ##002# (GSM carriers, cancels all forwarding).
What is the code to turn off call forwarding?
*73 turns off basic call forwarding on most carriers. On GSM carriers (AT&T, T-Mobile) ##002# cancels every forwarding type at once, and #21# turns off "forward all calls" specifically.
How do I turn off call forwarding on iPhone?
Go to Settings → Phone → Call Forwarding and toggle it off. If there's no Call Forwarding row (some Verizon plans), dial *73 to cancel it instead.
How do I turn off call forwarding on Android?
Open the Phone app → ⋮ menu → Settings → Call forwarding, then turn off each forwarding type. If the menu isn't available, dial *73 or ##002# to cancel forwarding directly.
How do I know if call forwarding is turned off?
Dial *#21# to see the status of "forward all calls" or *#61# for "forward when unanswered." If they read as disabled, forwarding is off. You can also call your number from another phone and check it rings your device.

Turning forwarding off shouldn't mean missing calls

Most people forward calls so they don't miss them. RingOwl answers every call for you instead — a 24/7 AI answering service that picks up, handles questions, and books appointments straight into your calendar. Free 7-day trial, no credit card.

Start your free trial →

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