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Leasing Agent job description

A complete, ready-to-post description for our community. Add your business name, hours and pay range below, tick the duties that apply, and copy it into Indeed or your careers page.

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252 words
Leasing Agent

ABOUT THE ROLE
[Company name] is hiring a leasing agent to keep our units full. You'll answer inquiries by phone and email, give tours, follow up with every prospect, process applications and screening, prepare leases, welcome new residents and run renewals. The fastest response usually wins the resident, and this role is the response.

WHAT YOU'LL DO
• Answer and route incoming calls
• Book, reschedule and confirm appointments
• Greet visitors and sign them in
• Take accurate messages and pass them on
• Monitor the shared inbox and reply to routine email
• Show available units and walk prospects through the property
• Process rental applications and coordinate screening
• Prepare lease paperwork and walk new residents through move-in
• Follow up with every prospect who inquired but hasn't toured
• Run lease renewals and track upcoming move-outs

WHAT WE'RE LOOKING FOR
• Experience in leasing, sales or customer service
• Quick and warm on the phone — prospects decide fast
• Disciplined about following up with every inquiry
• Familiar with fair housing rules and the discipline to apply them consistently
• Comfortable with property management software and a CRM

NICE TO HAVE
• A real estate or leasing license where our state requires one
• Experience with the property management software we use

DETAILS
• Employment type: Full-time

TO APPLY
Send your résumé and a short note about why this role suits you to [Company name]. We read every application and reply to all of them.

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What does a leasing agent do?

We're hiring a leasing agent to keep our units full. You'll answer inquiries by phone and email, give tours, follow up with every prospect, process applications and screening, prepare leases, welcome new residents and run renewals. The fastest response usually wins the resident, and this role is the response.

Leasing Agent duties and responsibilities

  • Answer and route incoming calls
  • Book, reschedule and confirm appointments
  • Greet visitors and sign them in
  • Take accurate messages and pass them on
  • Monitor the shared inbox and reply to routine email
  • Show available units and walk prospects through the property
  • Process rental applications and coordinate screening
  • Prepare lease paperwork and walk new residents through move-in
  • Follow up with every prospect who inquired but hasn't toured
  • Run lease renewals and track upcoming move-outs

Requirements

  • Experience in leasing, sales or customer service
  • Quick and warm on the phone — prospects decide fast
  • Disciplined about following up with every inquiry
  • Familiar with fair housing rules and the discipline to apply them consistently
  • Comfortable with property management software and a CRM

Nice to have

  • A real estate or leasing license where our state requires one
  • Experience with the property management software we use

Leasing Agent skills to screen for

Speed to leadTours and presentationFollow-up disciplineFair housingClosingOrganization

Be honest about the phone

Leasing is a phone race. A prospect who calls three communities usually tours the one that answers first, and the calls come in while the agent is already out on a tour. Every unanswered inquiry is a unit that may stay empty another week.

Worth writing into the description rather than leaving as a surprise. Candidates who are good at it will recognize the description and apply; the ones who would have quit in month two will screen themselves out, which is the cheapest screening you will ever do.

What the hire actually covers

BLS doesn't publish a separate median for leasing agents — the work is split across its real-estate sales and property-management categories — so there is no single defensible figure to quote. Check local listings for comparable businesses of your size, and budget above base for employer payroll taxes, benefits and paid time off.

Either way you get 40 of the 168 hours in a week. The remaining 128 — evenings, weekends, lunch cover, sick days, holidays — are hours our community still takes calls, and nobody is on the desk for them.

Hire the person. Just budget for the gap too: the employee cost calculator shows what the hire really costs once taxes and benefits are in, and the missed-call cost calculator shows what the uncovered hours cost.

Leasing Agent FAQ

  • What does a leasing agent do?+

    Turns inquiries into signed leases: answering calls and emails, giving tours, following up with prospects, processing applications and screening, preparing lease paperwork, moving new residents in and running renewals. In most communities the job is measured on occupancy.

  • Is a leasing agent a sales job?+

    Yes, and it's better to say so. Speed, follow-up and closing are what separate a good leasing agent from an average one. Candidates who don't want a sales role will be unhappy however well they give a tour.

  • Do leasing agents need a license?+

    Some states require a real estate license for leasing activities and some exempt on-site staff of the owner. Check your state's rules, and say in the posting whether a license is required or whether you'll support someone getting one.

The other 128 hours

Make the hire. Cover the rest of the week.

RingOwl answers the calls your front desk can't — after hours, at lunch, and on the second line when the first one's busy. It books appointments into your calendar, takes messages, and emails you a summary of every call.

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